Pull up the live status, ship date, and tracking number for any Superior order. Enter your order number and copy your dealer business name from your Worksheet Report — then hit track.
Order received and confirmed. Heading into the production queue. Lead time clock starts here.
On the cutting table or sewing line. Roller and sheer shades take 2.5 weeks; Roman, Woven Wood, Pirouette take 3-4.
Out the door with a carrier and tracking number. The tracking link will be live above as soon as we hand it off.
Carrier has confirmed delivery. If something looks wrong on arrival, head to the remakes page with photos.
Something pushed the timeline. Your rep will already know — give them a call, or check the notes from us in the description.
If a tracking lookup doesn't pull up your order, or if the status hasn't moved when it should have — call your rep. We'd rather catch a problem early than have you stuck wondering.