Mistakes happen — wrong size, damaged in transit, fabric flaw. Submit the details below and we'll cut and ship a replacement. No rep call required.
The more detail you give us up front, the faster the replacement ships. Photos help a lot — even a quick phone shot is better than nothing.
Your rep reviews the request and confirms the remake. If we need anything else, we'll ask once — not bounce you around.
Roller and sheer shades go in the 2.5-week queue. Roman, Woven Wood, and Pirouette go in the 3-4 week queue. Damaged-in-transit remakes get rush priority where we can.
Same email thread, same order context, new tracking number. No fresh PO, no separate invoice unless the remake is on you.
Manufacturing defect, transit damage, or factory error — we eat it. If it's a dealer mismeasure, we'll quote a discounted rebuild rate before producing.
Remakes go through this form so nothing falls through the cracks. For anything else — questions on a live order, samples, or a tricky spec — call your rep or send a note.